Eb99 FAQ — All your questions answered, right here

No, registration on eb99 is completely Free. There are no fees or charges to open an account. Simply fill in the form with accurate details and get started.

No. Under eb99's terms, each individual One account only per person is allowed. If multiple accounts are detected, all accounts may be permanently suspended and balances forfeited.

No documents are needed at registration. However, before your first withdrawal, you'll need to complete KYC verification by submitting a photo of your national ID or passport. This is to keep your account secure.

eb99 is a 18+ Platform. No one under 18 may register or play under any circumstances. Age is confirmed during KYC verification, and accounts belonging to minors are closed immediately.

Without email verification, some account features may be restricted. For your security, it is best to verify your email right after registration. If you did not receive the verification email, check your spam folder.

Yes. You can update your password, mobile number, and certain profile details from Account Settings. To change your name or date of birth, please contact our support team.

The minimum deposit on eb99 is just BDT 500. This can be done via Mobile Banking or bank transfer.

eb99 supports deposits via Mobile Banking and bank transfer. Visit the deposit page for the full list of currently supported payment methods.

Deposits are usually Instantly or credited within minutes. Occasionally, network delays may extend this to 15–30 minutes. If it takes longer than 30 minutes, please contact support.

Withdrawals are usually processed after the request is submitted 1–24 hours processing is completed. If KYC verification is not yet done, your first withdrawal may take longer. Requests submitted at night are generally processed the following morning.

Minimum withdrawal amount BDT 500. Withdrawals below this amount are not permitted. Multiple withdrawal requests can be submitted within a single day.

eb99 does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transfer charges, which are beyond eb99's control.

contact the support team via live chat right away. Send a screenshot with the transaction ID and amount. The sooner you report it, the better the chances of a quick resolution.

In most cases, yes. eb99 tries to process your withdrawal using the same method as your deposit. In some cases a different method may be required, and the support team will assist you with that.

After registration On your first deposit a welcome bonus of up to 200% is automatically credited. You must deposit within 72 hours of registration to qualify. No additional steps are required.

Wagering means you must place a specified amount in bets before withdrawing a bonus. For example, x30 wagering means you need to bet 30 times the bonus amount before it converts to real money. See details Terms and Conditions See details.

Bonuses cannot be withdrawn directly before wagering requirements are met. Once wagering is complete, any winnings earned from the bonus can be withdrawn. This is standard practice across all online gaming platforms.

Logging in every day earns you a daily login bonus. The longer your consecutive login streak, the bigger the bonus. Additionally On the promotions page View all current offers.

Yes, eb99 has a referral program. When you refer a friend or acquaintance and they register and make a deposit, you'll earn a bonus. Your referral code can be found in the profile section.

Every bonus has an expiry period. If the wagering requirements are not met before the bonus expires, any unused bonus will be forfeited. You can check a bonus's expiry date in the bonus section of your account.

Available on eb99:

• Slot Games — 500+ slots with diverse themes and jackpots
• Fish Game — Exciting fish shooting games
• Live Casino — Live games with real dealers
• Sports Betting — Bet on cricket, football, and more
• Table Games — Roulette, blackjack, and much more

Yes. eb99 works perfectly in mobile browsers. All games can be played via browser on both Android and iOS devices. Just open the site in your browser and start playing — no separate app needed.

Yes. All games on eb99 RNG (Random Number Generator) technology is used, which is independently certified. This ensures that the outcome of every spin or bet is completely random and unbiased.

Yes. eb99 is an online platform, so an internet connection is required to play. For the best experience, use a stable connection. Live games require at least a 3G connection.

Live Casino features real human dealers who run the games in front of a camera. You can watch the dealer live on your screen and place bets in real time. It gives you the feel of a real casino from the comfort of your home.

Most tournaments are free to enter — you just need to play the specified games. Some premium tournaments may have an entry fee, which will be listed in the tournament details.

Yes. eb99 is licensed and SSL Encryption protected. Your personal information and financial transactions are fully encrypted. We never sell your data to third parties.

If you suspect Immediately notify the support team immediately. The account will be temporarily locked while an investigation is carried out. Change your password and make sure your email account is secure as well.

No. Our Privacy Policy your information will not be sold or shared with any third party. Data may only be disclosed to authorities when required by law.

No, never. No eb99 staff or support agent will ever ask for your password. If anyone does, it is a scam — report it to us immediately through our official channels.

KYC verification is mandatory before your first withdrawal. This is done to confirm your identity and prevent fraudulent activity. Simply submit a photo of your national ID or passport.

You can reach the eb99 support team via:

• Live Chat: From any page on the website — the fastest method
• Email: [email protected] — for complex issues

The support team provides assistance in Bengali 24/7.

Live chat typically responds 1–3 minutes you'll receive a response. During peak hours, wait times may be slightly longer. Email queries are typically answered within 24 hours.

Start by submitting a complaint via live chat or email. Include screenshots and the exact date and time as supporting evidence. Complaints are typically resolved within 72 hours.

Yes, absolutely. eb99's support team In Bengali Available 24/7. Ask in Bangla, get answers in Bangla.