Eb99 Privacy Policy — How We Keep Your Information Secure

Eb99 ("We", "eb99", or "Platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect when you use the eb99.fun website and services, how we use it, and the steps we take to keep it safe.

By browsing the eb99 website or creating an account, you agree to this Privacy Policy. This policy is part of our Terms and Conditions Together, they form the complete legal framework governing the service.

Eb99 collects information from three sources: what you provide directly, what is gathered automatically as you use the platform, and what comes from third-party verification services.

Information you provide directly:

• Registration Details: name, date of birth, email address, phone number.
• Identity Verification (KYC): national ID card, passport, or license details.
• Financial information: payment method details (full card numbers are never stored).
• Contact: Contents of support tickets, chat messages, and email communications.

Automatically Collected Information:

• Device Information: device type, operating system, browser version.
• Connection Data: IP address, connection time, and location (city level).
• Usage Data: games played, time spent, and betting history.
• Information collected via cookies and tracking technologies (see the Cookies section for details).

Eb99 uses your information only for the specific purposes listed below — never for anything beyond that.

• Account management: Completing registration, login, and identity verification processes.
• Service Delivery: Gaming services, deposit and withdrawal processing, and bonus distribution.
• Security: Fraud detection, multi-account prevention, and anti-money laundering measures.
• Contact: Transaction confirmations, important updates, and customer support.
• Personalization: Game recommendations and promotions tailored to your preferences.
• Legal compliance: Meeting licensing authority requirements and complying with legal obligations.
• Responsible Gaming: Detects unusual gaming behavior and provides appropriate support.
• Service Improvement: Improving platform performance, speed, and overall experience.

Eb99 never sells your data. However, we may share limited information with certain trusted third parties where necessary to operate our services:

• Payment Processor: Transaction details are shared with mobile banking and bank payment partners as needed to process payments.
• Identity Verification Service: The KYC process may involve sharing identity documents with regulator-approved verification providers.
• Game Provider: During gameplay, the relevant game provider (such as Pragmatic Play or PG Soft) may receive the minimum information required.
• Technology Service Provider: Specialist providers for hosting, analytics, and security services — all bound by our privacy policy.
• Law enforcement: We may be required to provide relevant information to authorities in response to legal orders or legitimate investigations.

All third-party agreements include data protection clauses. They are not permitted to use your information for any purpose beyond what we have specified.

Eb99 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us improve our services and personalize your experience.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features.

Eb99 protects your data with multiple layers of security. No system is 100% foolproof, but we follow the highest industry standards.

• Transport Layer: TLS 1.3 encryption is used for all data transfers.
• Storage Encryption: Stored sensitive data is protected with AES-256 encryption.
• Access controls: Only authorized staff can access the data they need — we follow a least-privilege access policy.
• Two-Factor Verification: Two-factor authentication is required for access to internal systems.
• Regular Security Checks: Third-party cybersecurity specialists conduct regular penetration tests.
• Data Backup: All data is backed up across multiple secure locations.
• Incident Response: A dedicated response plan is in place for swift action in the event of a security incident.

You have important rights over your personal information. To exercise any of them, please contact our support team.

We typically respond to requests within 30 days of receipt. Complex or multiple requests may take longer, but we will always keep you informed.

Eb99 does not retain your data beyond what is necessary. Separate retention periods apply to different types of information:

• Account information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of transaction (as required by financial regulations).
• KYC documents: Up to 5 years after account closure.
• Customer support communications: 2 years after last contact.
• Gaming Log: 3 years (for dispute resolution).
• Analytics Data: 13 months after collection.

Once the retention period expires, your data is securely and permanently deleted or anonymized so that you can no longer be identified.

Eb99's services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

Age is verified at registration. If an underage account is detected, it is immediately suspended and all associated data is permanently deleted.

Eb99 reviews and updates this Privacy Policy periodically. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• Registered email notification will be sent for significant changes.
• Continued use of the service after changes take effect constitutes acceptance of the updated policy.

For any questions or concerns about this Privacy Policy or your data, please contact our support team. We offer 24/7 support in Bengali.